This Refund Policy explains the payment and refund terms applicable to Fit With Maadhavi nutrition, PCOS, lifestyle, and weight-management coaching programs. Please read this policy before making a payment or enrolling in a program.
1Non-Refundable Program Fees
- Once payment for a Fit With Maadhavi coaching program has been made and enrolment is confirmed, the program fee is non-refundable and non-transferable.
- This applies whether or not the client subsequently uses all coaching sessions, check-ins, resources, or other program benefits included in the purchased duration.
- A decision not to continue, reduced participation, missed check-ins, delayed responses, or discontinuation does not create an entitlement to a refund.
2Before Making Payment
- Clients are encouraged to ask questions and understand the program structure, duration, inclusions, fees, communication process, and applicable terms before making payment.
- Payment confirms that the client has chosen to enrol in the selected program and agrees to the applicable Terms & Conditions and this Refund Policy.
3Program Pause
- A temporary pause may be considered only in genuine emergency situations and is subject to the Program Pause Policy in the Terms & Conditions.
- A pause is not a refund and does not create a right to a refund or transfer of the program fee.
- Where a pause is approved, the program must be resumed within the permitted period specified in the Terms & Conditions.
4Program Activation
- If payment has been made but the program has not been started, the client must begin within four months of the payment date, as stated in the Terms & Conditions.
- Failure to activate the program within the permitted period does not create a refund entitlement.
5Missed Sessions & Participation
- Missed check-ins, delayed submission of requested information, lack of communication, or failure to follow the recommended plan do not qualify for a refund.
- The client remains responsible for participating within the agreed program duration.
6Exceptional Circumstances
While program fees are generally non-refundable, Fit With Maadhavi may review an exceptional situation at its discretion where circumstances require special consideration. Any exception, if approved, will be communicated to the client in writing and does not create an automatic entitlement for other cases.
7Payment Errors or Duplicate Payments
- If you believe you have been charged incorrectly, charged more than once for the same transaction, or experienced a payment-processing error, please contact Fit With Maadhavi promptly with the relevant transaction details.
- Verified duplicate or erroneous charges may be reviewed and corrected as appropriate.
8Cancellations by Fit With Maadhavi
- If Fit With Maadhavi is unable to provide a purchased program and cannot reasonably reschedule or otherwise fulfil the service, the matter will be reviewed and an appropriate resolution may be offered.
9How to Raise a Payment Concern
For a payment concern, please contact Fit With Maadhavi through the contact details provided on site.fitwithmaadhavi.com. Please include your name, payment date, transaction/reference details, and a brief description of the issue.
10Agreement to This Policy
By making payment and enrolling in a Fit With Maadhavi program, you acknowledge that you have read, understood, and agreed to this Refund Policy together with the applicable Terms & Conditions.
11Last Updated
28 August 2026